Are you looking for the best WordPress knowledge base plugins to use on your site? Then, this article is just the thing for you.
Knowledge base plugins help you add essential information, basic troubleshooting tips as well as a how-to section on your site. With this, you and your user will have a win-win situation.
It’s because your users can get their intended, relevant information easily without having to contact you. At the same time, it eliminates the need to answer the same questions over and again the users.
Hence, we’ve come up with a list of the 9 best WordPress knowledge base plugins for your site. But before we move forward with the list, let’s explore what to look for in the plugin first.
What to Look for in a Knowledge Base Plugin for WordPress?
Before you choose the knowledge base plugin, be sure to check the following features for a better experience.
- Compatibility with Themes and Plugins: You need to choose a plugin that’s compatible with your existing WordPress theme as well as other major WordPress plugins.
- FAQ Section: The Frequently Asked Questions section provides your user with useful answers to user queries. It also helps in the SEO ranking of your website.
- Searchable: Users may not want to scroll through all of your content to find out particular information. Providing a search option gives the user a chance to search for intended information without hassle.
With that said, let’s explore the list of the 9 best WordPress knowledge base plugins that we’ve compiled for you.
9 Best WordPress Knowledge Base Plugins for 2022
BetterDocs is a freemium WordPress knowledge base plugin that comes with readymade templates. So, you don’t have to create your knowledge base from scratch. With this plugin, you also get insight into the documentation pages. So, you can find which page needs improvement, and which is doing well.
Moreover, BetterDocs comes with an answer bot. Due to this, users can get answers to their questions instantly, which in turn improves the user experience. In addition to this, it has a shortcode support feature which helps in further customization.
Key Features of BetterDocs:
- Advanced live search
- Integrated with analytics
- Interactive table of contents
- Restricts user through managing roles
- Multiple knowledge bases for separate products (pro)
Price: Free or $69/Year for a Single Site
2. Heroic KB
Heroic KB is a user-friendly and popular premium WordPress knowledge base plugin. This plugin can create a knowledge base in any theme you prefer. Along with this, it’s regularly updated and has friendly support.
Additionally, with the revision history feature, you can access previously edited content. Also, Heroic KB can be used to create product help docs, technical documentation, online user guides, an internal knowledge base, a multilingual knowledge base, and standard operating procedures.
Key Features of Heroic KB:
- Instant and powerful search
- Article analytics
- Supports video embedding
- User feedback and email reports
- Provides answers anywhere on the site
Price: $149/Year for a Single Site
3. WP Glossary
WP Glossary is one of the top knowledge base plugins that help you make a glossary of terms. This plugin also lets you create a new custom post type. Plus, it displays these posts in a clean interface without much effort.
Moreover, users can search the content and filter them. Also, with the auto-linking feature, WP Glossary can scan your post for terms and phrases and link them to the glossary item. You can even make this plugin show a tooltip window when the user hovers over the term.
Key Features of WP Glossary:
- Fully customizable
- Instant search
- Easy to use and setup
- Compatible with WordPress themes and plugins
Price: $35 for a Regular License
Echo Knowledge Base is yet another best WordPress documentation plugin for adding a knowledge base to any WordPress website. It provides several templates which makes this plugin customizable and easy to use.
Furthermore, you’ll be able to order articles and categories in many formats such as alphabetically, chronologically, etc. Also, it automatically generates a table of contents for your article. And the best part is that you don’t need any coding skills to use this plugin.
Key Features of Echo Knowledge Base:
- Search bar with listed results
- User roles and management
- Ratings and feedback features are available
- Import and export articles between knowledge bases
- Compatible with page builders such as Beaver Builder, Divi, etc.
Price: Free or $46/Year for a Single Site
weDocs is a free and open-source WordPress knowledge base plugin. It’s a simple tool for those who want to create a documentation page without overwhelming features. In addition, weDocs has documentation that is available to consult for finding a solution to the problem that you may encounter while using this plugin.
Additionally, you can import documents from external websites. With this feature, you can save the time and energy needed for recreating existing documents. Moreover, weDocs helps you with your SEO ranking by improving the visibility of your site. Plus, you can create multiple tags for your documentation.
Key Features of weDocs:
- Simple document editor
- Compatible with WordPress search
- Multi-layer documentation creation
- Drag and drop sorting feature
- Easy language translation for multilingual documentation
WordPress Knowledge Base is a powerful plugin to create wiki, documentation, and support hub. The management of documentation helps to reduce support tickets. Additionally, it works with several WordPress themes.
With this, you can create as many knowledge bases as you want for different parties like clients and employees. Along with this, you can create troubleshooting guides, product manuals, FAQs, etc. Article voting and user feedback are also available in this plugin.
Key Features of WordPress Knowledge Base:
- Unlimited section hierarchy
- Search bar with live results
- Multisite support (pro)
- Advanced content restriction (pro)
- Google reCAPTCHA to combat spam (pro)
Price: Free or $79/Year for a Single Site
BWL Knowledge Base Manager is a premium plugin that helps to create unlimited knowledge base posts and categories. With a responsive grid feature and various layouts to choose from, you can create a knowledge base of your liking.
Additionally, you get free addons that help you create custom templates for the knowledge base categories. Also, you can protect your content from general access. Besides that, it adds a table of contents to the knowledge base post, before the content automatically.
Key Features of BWL Knowledge Base Manager:
- Voting system
- Custom CSS panel
- Export/import option
- Supports Gutenberg editor
- Unlimited KB attachments
Price: $49 for a Regular License
8. Helpie WP
Helpie WP is a fabulous premium WordPress knowledge base plugin that provides you with various layout templates to choose from. Besides this, it supports rich content like images, videos, and tables. This plugin also offers more than 10 filtering, sorting, and styling options.
Additionally, the table of contents is automatically added and is interactive in nature with a toggle feature. This allows users to expand or collapse topics for a better viewing experience. Also, with the auto-linking feature, the articles are linked automatically without any effort.
Key Features of Helpie WP:
- Front end editor
- Versioning of articles
- Multilingual support
- Restricts access using user roles
- Smooth search engine with live search and partial keyword match
Price: $49.99/Year for a Single Site
Very Simple Knowledge Base is a lightweight free knowledge base plugin. It uses shortcode and widget features of WordPress to configure the knowledge base on your website. For that, this plugin comes with a default setting which you need to reconfigure.
To change the setting as per your requirements, you need to add attributes to shortcodes. For example, you can display the empty categories by adding an attribute, hide_empty= “0”. On top of it, this plugin also can be used to create FAQ or wiki.
Key Features of Very Simple Knowledge Base:
- Highly personalizable
- Adds custom CSS class
- Supports WordPress language packs
- Can add custom post-type categories
- Widget supports the same attribute as the shortcode
Wrapping It Up!
With this, we’ve come to the end of our list of the 9 best WordPress documentation plugins. After reading this article, we hope that you’ll find it easier to choose one for your site.
However, if your choice is to go for a free plugin, we recommend using weDocs. Despite being free, it packs quite a lot of important features.